Director of Hospitality & Customer Service Guru

Job Title: Director of Hospitality & Customer Service Guru
Are you passionate about delivering exceptional customer experiences? Do you have a knack for turning ordinary moments into extraordinary memories? Do you have a love of wine? If you answered yes to these questions, then we've got the perfect opportunity for you!
Location: The picturesque vineyards of Teneral Cellars at Wilderotter in beautiful Amador County.
About Us: At Teneral Cellars, we don't just make wine; we craft experiences. Nestled in the heart of wine country, our vineyard is a haven for wine lovers seeking to indulge in the finer things in life. From our delectable wines vintages to our unique events, we pride ourselves on creating unforgettable moments for our customers. Teneral Cellars is a women-owned and operated. We sustainably farm and produce exceptional wine and donate 10% of profits back to organizations that empower women and fights for gender and racial justice.
Job Description: As our Director of Hospitality & Customer Service Guru, you'll be the driving force behind our commitment to excellence. Your role will encompass:
Creating Outstanding Customer Experiences: From the moment our guests step foot on our vineyard to the time they leave, you'll ensure they're treated to unparalleled service. Your goal? To turn every visit into a memorable journey.
Special Events Coordination: Whether it's a careful curated wine pairing dinner, or a lively dance party on our patio, you'll orchestrate events that leave a lasting impression. Your creativity and attention to detail will shine as you bring our customers' dreams to life.
Team Leadership: You'll lead by example, inspiring our customer service team to deliver excellence at every touchpoint. Your guidance and mentorship will ensure that each member of our team embodies the spirit of hospitality.
Wine Club Management: You'll also be the driving force behind our wine club, ensuring that members receive exclusive access to our latest releases, special events, and personalized offerings. Your goal? To foster a sense of community and belonging among our most loyal customers. From managing membership inquiries to organizing member-exclusive tastings and events, you'll go above and beyond to delight our wine club members. Your proactive approach and personalized attention will keep them coming back for more.
Retention and Growth: You'll implement strategies to retain existing wine club members while also attracting new ones. Your creative ideas and innovative promotions will showcase the value of our wine club, driving membership growth and loyalty.
Administrative Duties: You'll handle the day-to-day operations of our wine club, including processing orders, managing inventory, and maintaining accurate member records. Your meticulous attention to detail will ensure smooth operations and member satisfaction.
Qualifications:
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A genuine passion for wine and a desire to share that passion with others.
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Proven experience in customer service or hospitality management, preferably in the wine industry.
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Exceptional communication and interpersonal skills.
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Strong organizational abilities with an eye for detail.
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Leadership qualities that inspire and motivate others.
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Willingness to work flexible hours, including weekends and evenings as required.
Perks:
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A competitive salary commensurate with experience with quarterly bonus opportunity.
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Opportunities for professional development and growth within the company.
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The chance to work in a dynamic and supportive team environment surrounded by stunning vineyard views.
How to Apply: Ready to uncork your potential and join us on this exciting journey? To apply, please send your resume and a cover letter detailing why you're the perfect fit for this role to jill@teneralcellars.com. Also let us know a favorite hospitality experience you have had!
At Teneral Cellars we believe that every bottle tells a story, and by opening a bottle you open up a conversation. Join us in creating those stories, one unforgettable experience at a time. Cheers to your next adventure!